Effective Date: 01/09/2023

 

Credit Solve Ltd are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal data when you interact with our services and website. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Contact Details 

 

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data protection rights under applicable laws, please contact us at:

Credit Solve Ltd

5300 Lakeside

Cheadle

SK8 3GP

0345 646 1515 

info@creditsolve.co.uk

 

2. Types of Personal Data Collected

 

We may collect the following types of personal data:

· Name

· Address

· Contact details (e.g., email address, phone number)

· Other relevant information voluntarily provided by you

 

3. Sources of Personal Data

 

We collect personal data directly from individuals themselves or as required by law. In some cases, we may obtain personal data from third-party sources with your consent or as permitted by applicable law.

 

4. Purpose and Legal Basis for Processing Personal Data

 

We collect and process personal data for the following purposes:

· To provide and improve our services

· To communicate with you and respond to your inquiries or requests

· To fulfil contractual obligations

· To comply with legal obligations

Our lawful basis for processing personal data may include:

· The necessity to perform a contract with you

· Compliance with legal obligations

· Legitimate interests pursued by us or a third party, where relevant

· Consent: We may process your personal data based on your consent, which you provide voluntarily. You have the right to withdraw your consent at any time.

 

5. Data Protection Rights

 

You have the following data protection rights:

· Right to access: You have the right to request access to the personal data we hold about you and receive a copy of it.

· Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data.

· Right to erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

· Right to restrict processing: You have the right to request the restriction of processing your personal data under certain circumstances, such as when you contest the accuracy of the data.

· Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.

· Right to object: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.

To exercise these rights, please contact us using the contact details provided in Section 1.

 

6. Disclosure of Personal Data

 

We may disclose your personal data to the following parties:

· Third-party service providers who assist us in delivering our services and fulfilling our obligations

· The Debt Advice Service are a fully licensed and regulated third-party organization, with your consent or as necessary to provide additional support and guidance in managing your financial situation

· Legal advisors or regulatory bodies, as required by law or necessary to protect our rights or the rights of others

 

7. Data Retention

 

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely dispose of it in accordance with applicable data protection laws.

 

8. Data Security

 

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. Please note that any data transmission over the internet or electronic storage method is completely secure.

 

9. Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time